After Sales Service
Free Replacement Parts
We offer outstanding after-sales service, including one year of free replacement for accessories. Whether it’s due to normal wear and tear or manufacturing defects, we are committed to ensuring that your product remains in optimal condition throughout the entire warranty period.
Training Services
We provide comprehensive training services to ensure you can easily master product operation. Whether you are using it for the first time or want to learn more about advanced features, our professional training team will tailor a training plan for you, providing a variety of learning methods through on-site training, online courses or regular seminars to help you fully realize the potential of the product.
Remote Assistance
Through remote technology, our professional team is able to connect to your equipment in real time for fault diagnosis and solution implementation. This efficient method of remote support not only shortens response times, but also greatly reduces downtime caused by failures.
Machine Installation
Installing our lottery redemption machine is a breeze!
We’ve provided a concise installation video that clearly demonstrates each step, allowing you to complete the setup in no time. No need for specialized skills—simply follow the video guide to enjoy hassle-free lottery redemption services. Easy installation, instant enjoyment, making your lottery experience more convenient and worry-free!
FAQ
1. What I can do if I have a problem after receiving products?
A: You can use phone calls, mail, or WhatsApp to contact me, I will help you discuss with the engineer.
☆One-year warranty. Free lifetime service guarantee: All questions can be highly appreciated and free for you. If an extra extension is requested, please feel free to contact us for details.
2. What is the advantage of your products?
A: All of our products are popular, delicate, competitive in price, and fast cost recovery.
3: What's the MOQ of your products?
A: MOQ is one container, pls contact us for more information. You can place a trial order to test the quality in your local market, but you can get more discounts if you order more one time.
4: When can you deliver the goods after you receive the order?
A: Normally is about 5-15 days, depending on the order details and production situation. Shipping time: 7~14 days to deliver shipment upon receiving payment.
5: What is the payment term?
A: 30% deposit should be paid before production, 70% balance should be paid after inspection, but before shipping.
Sample order payment 100% in advance.
6: Can we pay by PayPal?
A: Yes, PayPal is accepted, and we also accept T/T, L/C, Western Union, and Alibaba Insurance Orders.
7. How can we install the machines?
A: We will send you the installation video.
8: What is the shipping method?
A: It can be shipped by sea， by air, or by express(EMS, UPS, DHL, TNT, FEDEX, etc.). Please confirm with us before placing orders.
9 Can your products be customized with their logo on for your clients?
Yes, all our products are designed and customized as required, including color, print, pattern, and logo.
10. How do you control the quality?
We will take the pre-production inspection, in-line inspection, and final inspection to ensure all the machines can meet the requirements of clients.
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